UPDATED: 08-Oct-2025

How to Use SNS Express Pre-Alert System

A Simple Guide to Faster Shipping

Want Smooth Shipping?

Learn how to use SNS Express's pre-alert system and save time!

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Shopping from your favorite online stores like Amazon, Shein, or eBay is exciting, especially when you're using SNS Express to ship internationally your purchases to the British Virgin Islands. But did you know that you can speed up the shipping process and ensure a smooth delivery by pre-alerting your package?

Your place for safe and faster shipping

Pre-alert your packages and get them delivered to the BVI faster than ever before.

Getting Started

If you're new to the pre-alert system or simply looking for a quick guide, you're in the right place! Here's a friendly step-by-step guide to using SNS Express's pre-alert system so your packages are processed faster.

What's Pre-alert in Shipping and Why Is It Important?

A pre-alert lets SNS Express know that your package is on its way to our Miami warehouse. By providing us with key information like the tracking number and details about your order, we can use that information once your package is scanned after the delivery. This way we can get it to the British Virgin Islands without delays. It's like giving us a heads-up to get things moving faster!

What Do You Need to Pre-alert Your Package?

Before you start the pre-alert process, make sure you have the following information:

•

Tracking number:

This is provided by the store or seller where you made the purchase (Amazon, AliExpress, etc.) when they dispatch the package to our warehouse in Miami.

•

Invoice of your order:

This shows the total value of your purchase and details about the items inside your package. You will find it on the order details, and you can download or take a screenshot of it to attach it to your pre-alert. Please note that in the British Virgin Islands, attaching your invoice is required for customs processing!

Step-by-Step: How to Pre-alert Your Package with SNS Express

1

Log in to your SNS Express account

The first step is to log in to your SNS Express account on our website. If you haven't created an account yet, it's easy to sign up and get your account ready.

2

Go to the Pre-alert Section

Once you are logged in, find the "Pre-Alert" section in your dashboard. This is where you'll input all the details about your incoming package.

📦 Pre-Alert Package

Register a new package

📋 My Packages

View all your packages

3

Fill in the Important Details

Now it's time to fill in the important details:

📄 Add the Invoice:

Attach the invoice for your order; this will be needed for customs clearance.

🔢 Tracking Number:

Enter the tracking number provided by the seller (you can find it on your order details or the track section of your order). This will help us identify your package once it arrives at our Miami warehouse.

🚚 Merchant/Store Name:

Here you add the name of the store where you purchased the items (Amazon, eBay, Shein, etc.).

💰 Package Value:

Input the total value of your order as shown on the invoice. This is crucial for customs processing.

📦 Package Description:

Add a brief description of the products in your package. For example, if you ordered a dress and shoes from Shein, you can write "Clothes & Shoes".

📋 Pre-Alert Form Preview

e.g., 1Z999AA10123456784
e.g., Amazon, eBay, Shein
$25.99
Electronics
Smartphone case and screen protector
4

Click on "Submit Pre-Alert"

Once you've entered all the required details, hit the "Submit Pre-Alert" button. And you're done! Now SNS Express is ready to process your package when it arrives at our Miami warehouse.

Success!

Your package has been pre-alerted and will be processed faster when it arrives.

Pre-alerting Helps You!

By pre-alerting your packages, you're speeding up the process of assigning the package to your account and shipping it to the British Virgin Islands, avoiding any delays. It's quick, simple, and guarantees that SNS Express can handle your shipment efficiently, so you can get your packages faster!

Start Pre-alerting Today

Next time you shop online and ship with SNS Express, remember to pre-alert your package on your SNS Express account. It's an easy step that makes a huge difference in ensuring your shipping experience is smooth and hassle-free.

Happy shopping, and enjoy faster deliveries with SNS Express!

Get Started Today

Frequently Asked Questions

What happens if I don't pre-alert my package?

Your package will still be processed, but it may take longer as our team will need to manually identify and assign it to your account.

Can I pre-alert multiple packages at once?

Each package needs to be pre-alerted individually with its own tracking number and details.

What if I make a mistake in my pre-alert?

You can contact our customer service team to help correct any information in your pre-alert before the package arrives.

How far in advance should I pre-alert?

Pre-alert as soon as you receive the tracking number from the seller. This gives us the most time to prepare for your package's arrival.

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